Live-аналитика: метрики и мониторинг

Live-казино analytics отличается от slots — фокус на table utilization, dealer performance, session dynamics.

Key metrics

Table utilization: % занятых seats. Hands per hour: dealer efficiency. Average bet size. GGR per table. Player retention per session. Concurrent players. Peak times: identify staffing needs. Game show viewership.

Dealer performance

Games dealt per hour. Player rating (post-session survey). Error rate. Chat engagement. Language switching effectiveness. Session length correlation. Best dealers могут drive 2–3× revenue vs average.

Technical metrics

Stream latency: end-to-end. Video quality: bitrate, dropouts. Audio quality. WebRTC connection success rate. Reconnection frequency. Regional performance differences. CDN performance. SLA achievement.

Business insights

Content mix: table games vs game shows vs slots. Time-of-day patterns. Geographic concentration. Player segmentation preferences. New game adoption curves. Provider performance comparison. Marketing campaign effectiveness. Data-driven decisions.