Business Continuity Planning

BCP — regulatory requirement для licensed operators обеспечивая continuity operations при disruptions.

Framework

Business Impact Analysis: critical functions, RTO/RPO. Risk assessment: threats, vulnerabilities. Recovery strategies: workarounds, alternatives. Testing schedule: quarterly, annually. Documentation comprehensive. Communication plans.

Scenarios

Data center outage: multi-region failover. Cyberattack: incident response plan. Pandemic: remote work capabilities. Key personnel unavailable: succession, cross-training. Third-party failures: PSP outages, game provider issues. Regulatory: license suspension responses.

Testing

Tabletop exercises: discussion-based. Functional tests: specific components. Full simulations: end-to-end. Regular schedule обязательный. Lessons learned documented. Continuous improvement. Regulator wants to see test results.

Player impact

Communication во время incident. Fair handling: unfinished games, pending withdrawals. Compensation для affected. Post-incident reporting к regulator. Reputation management. Trust recovery. BCP effectiveness — differentiator vs competitors during crises.